Retrun Policy


To cancel your order please email our customer service team at We usually ship orders within 12 hours so it may not be possible to honor your request if you fail to inform us within 12 hours.


Shadi Dress does not offer ‘Returns or Exchange’ for any of products unless it is wrong (mistakenly wrong product delivered). In such a case, you can request a return by sending us an email at before sending your goods back. Please note that while selecting your dress size, check out our size guide (size chart) very carefully. If you think any of our sizes don’t fit you well, select the “cutom size” option and provide complete measurements. Remember, we strictly follow the measurements provided by the customer.